CS & Sales Interactive Training - Techniques
- The Power of First Impressions:
- Discussion: How does a first impression impact a customer's experience?
- Activity: Brainstorm techniques for making a positive first impression (e.g., warm smile, eye contact, welcoming greeting).
- Roleplay: Practice crafting welcoming introductions with a focus on genuine friendliness and product awareness ("Hi there! Welcome to [Store Name]! We have a fantastic selection of [products] today. Are you looking for anything specific?").
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