CS & Sales Interactive Training - Techniques

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- Customer Service 10 xp
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- CS & sale's Strategies 10 xp
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CS & sale's Strategies

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1. Choose all that apply: When dealing with an angry customer, it's important to:

Interrupt them to explain the store's policy. Acknowledge their frustration and offer solutions. Offer them a free accessory to calm them down.

2. Choose all that apply: Effective communication with mobile accessory customers involves:

Rushing them through the buying process to serve more customers. Using active listening and asking open-ended questions. Talking mostly about the technical specifications of the products.

3. Choose all that apply: When building rapport with a customer, it can be helpful to: 8. When building rapport with a customer, it can be helpful to:

Use the customer's name throughout the interaction. Focus only on making the sale. Share a personal story about a similar product you use.

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CS & Sales Interactive Training - Techniques

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CS & sale's Strategies